Consumer Withdrawal Note
Where applicable under consumer law, users may have a 14-day right of withdrawal for distance purchases.
This policy explains eligibility, process, and timelines for refund requests related to orders placed through this website.
Where applicable under consumer law, users may have a 14-day right of withdrawal for distance purchases.
Refund requests can be submitted within 14 calendar days from delivery unless a longer period is required by applicable consumer law.
Send a request to online@shomxellchcroz.world with order details, contact data, and reason for return. We will provide return instructions and confirmation steps.
Items should be returned in original condition, including packaging where reasonably possible, unless the product was damaged during shipment.
Approved refunds are processed within 14 days after receiving and reviewing the returned item or valid proof of return.
Opened or altered products may be ineligible where permitted by law for hygiene or safety reasons. Mandatory consumer rights remain unaffected.
Address: Dragarbrunnsgatan 75, 753 19 Uppsala, Sweden
Phone: +46701761760
Email: online@shomxellchcroz.world
Include order reference and purchase date in your email request.
Return products in reasonable original condition when legally required.
Approved refunds are issued via original payment method where possible.